Data Protection & Privacy
99bed Privacy Policy
Your privacy is a priority at 99bed. This Privacy Policy explains exactly what personal data we collect when you use 99bed.club, how that data is used, who it may be shared with, and the rights you hold over your own information as a player on Bangladesh's leading online casino and sports betting platform.
Overview
Our Commitment to Your Privacy
99bed operates 99bed.club as an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. As part of operating this service, we collect and process personal data about our registered players and site visitors. This Privacy Policy describes those practices in clear, plain English so you always know exactly how your information is handled.
All personal data collected by 99bed is stored on encrypted servers protected by industry-standard SSL/TLS encryption. Access to personal data is strictly limited to authorised personnel on a need-to-know basis.
99bed does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the 99bed platform and to meet our legal obligations.
You have the right to access, correct, and request deletion of your personal data at any time. Requests can be submitted to [email protected] and will be processed within the timeframes described in this Policy.
We collect only the personal data that is strictly necessary to operate the 99bed platform, verify your identity, process your transactions, and comply with our legal obligations. We do not collect data beyond what is needed for these purposes.
Some of the personal data we hold is used to detect and prevent fraudulent activity, money laundering, and underage gambling. This processing is carried out in the interest of all players and the integrity of the platform.
This Privacy Policy is reviewed and updated regularly to reflect changes in our data practices, technology, and applicable legal requirements. The "Last Updated" date at the top of this page always reflects the most current version.
Section 1
Data We Collect
99bed collects personal data from you in a number of ways — directly when you provide it to us, automatically when you use the platform, and in some cases from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described below.
Registration Data
When you create a 99bed account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is essential to creating your account and is used throughout the lifecycle of your relationship with 99bed.
Identity Verification Data
As part of our Know Your Customer (KYC) obligations, we may collect copies of government-issued identity documents such as your national ID card or passport, proof of address documents such as a recent utility bill or bank statement, and proof of ownership of the payment method used to fund your account (for example, a screenshot of your bKash or Nagad account registered in your own name). This data is collected to verify your identity, confirm your age, and prevent fraud and financial crime.
Financial Transaction Data
When you make a deposit or request a withdrawal, 99bed collects the details of that transaction, including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction reference number, the amount in Bangladeshi Taka (৳), and the date and time of the transaction. We do not store full card numbers or full mobile banking PINs — this sensitive financial data is handled directly by the payment provider.
Gameplay and Betting Data
We collect records of your activity on the platform, including the games you play, the bets you place on our cricket sportsbook and other sports markets, your wagering history, win/loss records, bonus claims and usage, and session timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and improvement of the platform.
Device and Technical Data
When you access 99bed.club from your mobile device or desktop browser, our servers automatically collect certain technical information. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, pages visited, time spent on pages, and click interaction data. This technical data helps us optimise the platform for the mobile users who form the majority of our player base across Bangladesh.
Communications Data
If you contact our support team at [email protected], we retain a record of that correspondence including the content of your messages, the date and time of contact, and the outcome of your query. This data is used to resolve your issue, train our support team, and improve our service quality.
| Category | Examples |
|---|---|
| Registration | Name, DOB, email, mobile |
| Identity (KYC) | NID, passport, address proof |
| Financial | bKash ref, transaction ৳ |
| Gameplay | Bets, sessions, winnings |
| Technical | IP address, device, browser |
| Communications | Support emails, chat logs |
Section 2
How We Use Your Data
99bed uses the personal data we collect for a number of clearly defined purposes. We do not use your data for any purpose that is incompatible with those described below. The primary legal bases on which we process personal data are: performance of a contract (your account agreement with us), compliance with a legal obligation, our legitimate business interests, and in some cases your consent.
Account Management and Service Delivery
We use your registration data, identity data, and financial data to create and manage your player account, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and provide you with access to the full range of games and betting markets on the 99bed platform. This processing is necessary for the performance of the contract between you and 99bed.
Identity Verification and Age Confirmation
We use your KYC documents to confirm that you are who you say you are and that you are at least 18 years of age. This processing is required by our responsible gaming obligations and is a legal condition of operating an online gambling service. Accounts that cannot be verified will not be permitted to make withdrawals.
Fraud Prevention and Security
We use your device data, IP address, transaction history, and gameplay records to detect and prevent fraud, money laundering, collusion, bonus abuse, and other forms of misconduct. This processing is carried out on the basis of our legitimate interests in maintaining the security and integrity of the 99bed platform and in protecting all players from harm.
Responsible Gaming Monitoring
We use your gameplay and betting data to monitor for signs of problem gambling behaviour, including rapid deposit sequences, large session durations, significant loss patterns, and interaction with self-exclusion or deposit limit tools. This monitoring is part of our commitment to player welfare and is carried out in accordance with our Responsible Gaming Policy.
Customer Support
We use your account data and communications data to respond to support queries submitted to [email protected], to investigate disputes regarding game outcomes, bet settlements, or account transactions, and to improve the quality and speed of our support service. Our support team is available 24 hours a day, 7 days a week, with an average response time of under 15 minutes.
Platform Improvement and Analytics
We use aggregated and anonymised technical and gameplay data to understand how players interact with the 99bed platform, which games and betting markets are most popular, how the mobile experience performs for users on Bangladeshi networks, and where improvements can be made to the user interface and overall service. This processing uses data that cannot be linked back to any individual player.
Marketing Communications
Where you have opted in to receive promotional communications from 99bed, we may use your email address or mobile number to send you information about new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and other platform updates. You may withdraw your consent to marketing communications at any time by contacting us at [email protected] or by updating your account notification preferences.
- Contract: Account creation, payments, gameplay access
- Legal obligation: KYC, AML, age verification
- Legitimate interest: Fraud prevention, platform security
- Consent: Marketing emails and SMS
All analytics and platform improvement processing uses aggregated, anonymised data. Individual player records are not used for analytics purposes in a form that can identify you personally.
Section 4
Data Sharing & Third Parties
99bed does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, in order to operate the platform and meet our legal obligations, we do share certain data with a limited set of trusted third parties, as described below.
Payment Service Providers
To process your deposits and withdrawals, 99bed shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, and card networks Visa and Mastercard. These providers process your payment data under their own privacy policies and are bound by strict financial data security standards.
Identity Verification Services
To fulfil our KYC obligations, we may share identity document data with third-party verification service providers who assist us in confirming the authenticity of documents and verifying player ages. These providers are contractually bound to process data solely for the purpose of identity verification on behalf of 99bed.
Game Software Providers
The games available on 99bed are powered by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. These providers may receive your player identifier and session data in order to deliver and render the game correctly and to record game results. They do not receive your full identity documents or financial transaction details.
Legal and Regulatory Disclosure
99bed may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, by a court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. In such cases, disclosure will be made to the minimum extent required to comply with the legal obligation.
Business Transfers
In the event that 99bed undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Any such transfer would be carried out under appropriate contractual protections, and affected players would be notified in advance where practicable.
- Payment providers (bKash, Nagad, Rocket)
- KYC / identity verification services
- Game software studios (Pragmatic, Evolution)
- Law enforcement (legal obligation only)
Section 5
Data Security
Technical Security Measures
99bed implements a comprehensive set of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption at rest for stored personal and financial data, firewalls and intrusion detection systems protecting our server infrastructure, and regular security audits and penetration testing of the 99bed platform.
Access Controls
Access to personal data within 99bed's systems is strictly controlled on a role-based, need-to-know basis. Staff members who handle player data are subject to confidentiality obligations and receive regular data protection training. Administrative access to player accounts is logged and monitored to detect any unauthorised or unusual access patterns.
Password Security
Player account passwords are stored in hashed form using modern cryptographic hashing algorithms. 99bed never stores your password in plain text, and our support staff cannot retrieve or view your password. If you forget your password, you must use the account recovery process to set a new one. We strongly recommend using a strong, unique password for your 99bed account and avoiding reuse of passwords across multiple sites or applications.
Incident Response
In the event of a data security incident that poses a risk to your personal data, 99bed will take immediate steps to contain and remediate the incident, assess its scope and impact, and notify affected players via their registered email address as quickly as practicable. 99bed will also fulfil any applicable regulatory notification obligations arising from the incident.
Your Role in Security
While 99bed takes extensive measures to protect your data, the security of your account also depends on steps you take as a player. You must keep your login credentials confidential, not share your password with any other person, log out of your account when using a shared device, and contact [email protected] immediately if you suspect any unauthorised access to your account.
- SSL/TLS encryption on all connections
- Data encrypted at rest
- Role-based staff access controls
- Passwords hashed — never stored in plain text
- Regular penetration testing
- Automated intrusion detection
Section 6
Data Retention
Retention Principles
99bed retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer required for these purposes, it is securely deleted or anonymised.
Active Account Data
While your 99bed account remains active, we retain all registration, identity, financial, and gameplay data associated with your account. This data is necessary to provide you with uninterrupted access to the platform, to process your transactions, and to investigate any disputes that may arise.
Data Following Account Closure
Following the closure of your 99bed account — whether at your request or at the initiative of 99bed — we will retain your personal data for a minimum period of five years. This retention period reflects our obligations under applicable anti-money laundering regulations, which require financial service operators to maintain transaction and identity records for a minimum statutory period. After this retention period has elapsed, your data will be securely deleted or rendered permanently anonymous.
Marketing Data
If you have opted in to receive marketing communications from 99bed, we will retain your contact details for marketing purposes until you withdraw your consent or until your account is closed, whichever occurs first. Upon withdrawal of consent, your details will be removed from our marketing lists within a reasonable timeframe, typically within 14 days.
Support and Communications Records
Records of support communications are retained for a period of two years from the date of the last interaction to allow for follow-up, quality assurance, and dispute resolution purposes.
| Data Type | Period |
|---|---|
| Account & KYC | 5 years post-closure |
| Transaction records | 5 years post-closure |
| Support records | 2 years |
| Marketing consent | Until opt-out or closure |
| Analytics data | Anonymised, indefinite |
Section 7
Your Privacy Rights
As a player on 99bed.club, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected]. We will respond to all privacy rights requests within 30 days.
You have the right to request a copy of the personal data that 99bed holds about you. This is sometimes called a Subject Access Request (SAR). We will provide you with a copy of your data in a clear, readable format within 30 days of receiving your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain account details directly through your account settings, or contact [email protected] for assistance with more complex corrections.
You may request that 99bed delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. Note that this right is subject to our legal obligations — transaction and identity records must be retained for the statutory period described in Section 6.
Where 99bed processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests or rights.
Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
You have the right to request that 99bed restricts the processing of your personal data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved, or while an objection to processing is being assessed.
Section 8
Contact & Data Enquiries
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 99bed handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
You can reach us by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, with English-language assistance throughout. The average response time to privacy enquiries is under 15 minutes for general support queries, and within 30 days for formal privacy rights requests.
Privacy Rights Requests
To submit a formal privacy rights request — such as a Subject Access Request, a request for erasure, or a request to correct inaccurate data — please email [email protected] with the subject line "Privacy Rights Request". Please include your registered account username, the email address associated with your account, and a clear description of the specific right you wish to exercise. We may request additional information to verify your identity before processing your request.
Changes to This Privacy Policy
99bed reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, technology, or applicable legal requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered players via their registered email address. Your continued use of 99bed.club following the publication of a revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically.
Third-Party Websites
99bed.club may contain references to third-party services such as payment providers. This Privacy Policy applies solely to data collected and processed by 99bed.club. Third-party services operate under their own privacy policies, and 99bed is not responsible for the data practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your 99bed account.
For all privacy-related enquiries and rights requests:
Subject line: Privacy Rights Request
Response within 30 days for formal requests. 24/7 availability for general enquiries.
Explore 99bed
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Now that you understand how 99bed protects your personal data, explore our full range of casino games, live cricket betting markets, and exclusive slot titles — all built for mobile players across Bangladesh.
Questions about your data? Contact us at [email protected] · Review our Terms & Conditions · Responsible Gaming · 18+ only