Player Welfare & Safe Play
Responsible Gaming at 99bed
99bed is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Gambling is a form of entertainment — and like all forms of entertainment, it is best enjoyed within clear personal boundaries. This page outlines the tools, policies, and support channels we have in place to help every player stay in control.
Section 1
Age Restriction Policy
Why Age Verification Matters
Gambling is a legal activity intended exclusively for adults aged 18 and above. Underage gambling poses serious risks to the emotional, psychological, and financial development of young people. 99bed is firmly committed to ensuring that no person under the legal minimum age is able to access real-money gambling services on our platform.
How We Verify Age
Every player who registers with 99bed is required to provide accurate date-of-birth information at the point of registration. Before any withdrawal is approved, all accounts must complete our Know Your Customer (KYC) process, which requires submission of a valid government-issued identity document — such as a National ID card or passport — clearly showing the account holder's date of birth.
Any account that cannot confirm the holder is aged 18 or above will have its withdrawal functionality suspended until verification is complete. In cases where submitted documents confirm the account holder is under 18, the account will be permanently closed with immediate effect.
Protecting Minors in the Household
If you share a device — whether a mobile phone, tablet, or computer — with a person under the age of 18, you must ensure that your 99bed account is not accessible to them. Always log out after each session, use a strong and unique account password, and consider using your device's parental control settings to restrict access to gambling websites. You are solely responsible for preventing minors in your household from accessing your 99bed account.
Third-Party Filtering Tools
Parents and guardians can use internet filtering and parental control software to restrict access to online gambling platforms across all devices in their home. These tools can block access to gambling-related websites entirely and are widely available for Android and iOS devices, as well as desktop browsers. We encourage any household with children to consider these tools as an additional safeguard.
Players must be 18 years or older to register and play at 99bed. This rule is enforced without exception across all games and betting markets.
Section 2
Our Commitment to Responsible Gaming
At 99bed, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that sustainable, enjoyable gambling requires transparency, player empowerment, and proactive support. The following six pillars define our approach to player welfare.
Every feature we build, every policy we enforce, and every tool we offer is designed with the welfare of individual players as the primary consideration. Commercial outcomes are secondary to player safety.
We are transparent about odds, house edges, game mechanics, and the statistical reality that the house maintains a mathematical advantage over time. We never misrepresent the probability of winning to entice players.
Players can set their own deposit, loss, and session time limits at any time through their account. These tools put control firmly in the hands of the individual and are designed to support pre-commitment to responsible play.
Our platform monitors player behaviour for patterns consistent with problem gambling — including rapid deposit sequences, unusually long sessions, and escalating loss recovery patterns. Our support team may proactively reach out if we identify concerning behaviour.
Our support team is available around the clock, every day of the year. Any player who feels their gambling is becoming a problem can contact us at any hour via [email protected] and receive immediate, non-judgmental assistance.
Our responsible gaming policies are reviewed regularly and updated to reflect current best practices and emerging research. We are committed to continuous improvement in how we protect and support our players across Bangladesh.
Section 3
Self-Exclusion
Self-exclusion is one of the most powerful tools available to players who feel their gambling has become difficult to control. When you self-exclude from 99bed, your account is suspended for a defined period — or permanently — and you will not be able to log in, deposit, or place bets for the duration of your exclusion. Self-exclusion is immediate, irrevocable for its stated duration, and taken seriously by our entire team.
How Self-Exclusion Works at 99bed
Once a self-exclusion request is submitted and confirmed, 99bed will take the following actions without delay: your account will be suspended, you will be logged out of all active sessions, all pending deposits will be blocked, your account email address will be suppressed from all marketing communications, and any remaining balance in your account at the time of exclusion will be made available for withdrawal after the exclusion period has ended and your identity has been re-verified.
Exclusion Periods Available
Players can choose from the following self-exclusion durations: a 1-month cooling-off period, a 3-month break, a 6-month suspension, a 12-month full-year exclusion, or a permanent self-exclusion with no defined end date. Permanent self-exclusion cannot be reversed. For all time-limited exclusions, re-activation of the account requires a formal written request and a 24-hour review period to allow for sober reflection.
How to Request Self-Exclusion
To activate self-exclusion, email [email protected] from your registered account email address with the subject line "Self-Exclusion Request". In your message, state the duration of exclusion you are requesting (1 month, 3 months, 6 months, 12 months, or permanent). Our team will confirm activation within 24 hours and your account will be suspended immediately upon confirmation. You do not need to provide a reason for your request — no questions will be asked and no attempt will be made to dissuade you.
| Period | Type |
|---|---|
| 1 Month | Cooling-off |
| 3 Months | Short break |
| 6 Months | Extended break |
| 12 Months | Full-year |
| Permanent | Irreversible |
How to Self-Exclude — Step by Step
Send an Email
Email [email protected] from your registered address with subject "Self-Exclusion Request".
Choose Your Period
State the exclusion duration in the email body: 1, 3, or 6 months, 12 months, or permanent.
Receive Confirmation
Our team confirms activation within 24 hours. Your account is suspended immediately upon confirmation.
All Sessions Closed
You will be logged out, marketing emails suppressed, and deposits blocked for the full exclusion period.
Section 4
Deposit & Spending Limits
Setting personal financial limits is one of the most effective ways to keep gambling within a budget you are comfortable with. 99bed offers a range of deposit and spending limit tools that allow you to cap the amount of money you can add to your account or lose over a defined period. These limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and card payments.
Daily Deposit Limits
A daily deposit limit caps the total amount you can deposit into your 99bed account within a rolling 24-hour period. For example, if you set a daily limit of ৳2,000, no further deposits will be accepted once that threshold has been reached, regardless of which payment method you use. Daily limits reset every 24 hours from the time the limit was first set.
Weekly Deposit Limits
A weekly deposit limit caps your total deposits over a rolling seven-day period. This tool is useful for players who prefer to manage their gambling budget on a weekly rather than daily basis — particularly those who may not play every day but wish to cap their total weekly expenditure.
Monthly Deposit Limits
A monthly deposit limit caps your total deposits over a rolling 30-day period. This is the broadest of the deposit limit tools and is well suited to players who fund their account in larger, less frequent amounts. Setting a monthly limit ensures that a single large deposit decision made in a moment of heightened engagement cannot exceed a pre-committed monthly budget.
Loss Limits
In addition to deposit limits, 99bed supports loss limits — a cap on the total amount a player can lose within a defined period. Once your loss limit is reached, you will not be able to place further bets until the limit period resets. Loss limits can be set on a daily, weekly, or monthly basis and are calculated based on net losses (total bets placed minus total winnings returned).
Increasing or Removing Limits
Decreasing any limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 72-hour cooling-off period from the time the request is submitted — this delay is intentional and is designed to give players time to reconsider before a higher-spend limit takes effect. Requests to increase limits must be submitted to [email protected] and cannot be processed on-demand.
| Limit Type | Period |
|---|---|
| Deposit | Daily / Weekly / Monthly |
| Loss | Daily / Weekly / Monthly |
| Session Time | Per session |
| Wager | Per bet / daily |
Section 5
Time-Out & Cool-Off
A time-out is a short-term break from the 99bed platform — shorter and less permanent than a self-exclusion, but still a meaningful pause. Time-outs are ideal for players who feel they need a brief cooling-off period, perhaps after a losing session or a particularly intense stretch of play, but who do not wish to commit to a longer self-exclusion period.
Available Time-Out Durations
99bed offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is fully suspended — you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out will automatically expire at the end of the selected period and your account will return to normal active status. No action is required from you to reinstate access after a time-out expires.
Session Time Reminders
For players who prefer to stay in control without taking a full break, 99bed offers session time alerts. You can set a notification to alert you after you have been playing continuously for a defined period — for example, 30 minutes, 1 hour, or 2 hours. When the alert triggers, you will be shown a message reminding you how long you have been playing and encouraging you to take a break. The decision to continue or stop remains entirely yours, but the reminder serves as a valuable reality check during extended sessions.
Reality Checks
In addition to session time reminders, 99bed can display real-time session summaries showing you how long you have been playing in the current session, the total amount wagered, and your net win or loss position. These reality checks are designed to cut through the immersive nature of gameplay and provide an objective summary of your session before you decide whether to continue.
How to Activate a Time-Out
To request a time-out, contact [email protected] with the subject line "Time-Out Request" and specify the duration (24 hours, 48 hours, 7 days, or 30 days). Your account will be suspended within 1 hour of your request being confirmed. Time-outs cannot be reversed once activated — they must run their full course.
- 24 Hours — Overnight cooling-off
- 48 Hours — Weekend break
- 7 Days — One-week pause
- 30 Days — Monthly break
Section 6
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the early warning signs is the first step toward regaining control. The checklist below describes behaviours commonly associated with problem gambling — honest self-reflection is encouraged.
Warning Signs to Watch For
Problem gambling is a recognised condition that affects people from all walks of life across Bangladesh and around the world. It is not a moral failing or a character flaw. It is a behavioural pattern that can be addressed with the right support, tools, and professional guidance.
99bed's support team is trained to handle these conversations with sensitivity, discretion, and genuine care. If you reach out to us about a gambling problem, you will be treated with respect and provided with practical next steps — not judgment or sales pressure.
Contact us at any time: [email protected]
Section 7
Support & Resources
If you are concerned about your gambling, or about the gambling behaviour of someone close to you, the following support options are available. Help is accessible, confidential, and effective — reaching out is the most important step you can take.
Our dedicated support team is available 24 hours a day, 7 days a week via email at [email protected]. For responsible gaming matters, use the subject line "Responsible Gaming Support" and one of our trained advisors will respond with priority, typically within 15 minutes. We can activate account restrictions, initiate self-exclusion, or simply provide a non-judgmental listening ear.
Sometimes the most important step is simply talking to a trusted family member, friend, or colleague about what you are experiencing. Opening up about a gambling problem can feel difficult, but it is often the catalyst for meaningful change. You do not need to manage this alone — sharing the burden is a legitimate and powerful first step.
Cognitive behavioural therapy (CBT) and other professional counselling approaches have a strong evidence base for treating problem gambling. If you feel your gambling has reached a level that requires professional intervention, we encourage you to speak with a qualified mental health professional or counsellor. Your general physician can provide a referral to appropriate services available in your area across Bangladesh.
Use 99bed's built-in session reminders and reality-check tools to stay aware of your time and spending during every session. These alerts are available to all registered players and can be configured through your account settings or by contacting our support team. Small, regular reminders can make a significant difference in maintaining healthy play habits over the long term.
If you wish to close your 99bed account entirely — rather than simply taking a break — you may request a permanent account closure at any time by emailing [email protected] with the subject "Account Closure Request". Upon closure, all personal data will be handled in accordance with our Privacy Policy, and any remaining balance will be returned to you after identity verification is completed.
Third-party website blocking tools allow you to restrict access to online gambling platforms across all your devices. These applications can be configured to block specific websites or entire categories of gambling-related content, providing an additional technical barrier during a period of self-exclusion or recovery. We encourage players who are taking a break to use these tools alongside 99bed's own account restrictions.
Section 8
Safer Gambling Tips
Whether you are a new player or have been enjoying 99bed for some time, the following practical guidelines will help you maintain a healthy, enjoyable relationship with gambling. These are not rules — they are habits that experienced, responsible gamblers tend to share.
Decide in advance exactly how much money you are willing to spend in a session and treat that amount as the cost of your entertainment — not as an investment with an expected return. Use 99bed's deposit limit tools to enforce this budget automatically, removing the temptation to top up in the heat of the moment.
Set a time limit for each gaming session before you begin and stick to it regardless of whether you are winning or losing. Prolonged sessions impair decision-making and increase the likelihood of chasing losses. Set a phone alarm or use 99bed's session reminder feature to signal when your allotted time is up.
All casino games and sports bets carry a house edge, which means that over a large number of bets, the platform will statistically retain a portion of all stakes placed. Gambling cannot reliably supplement or replace income. Treat your gambling budget the same way you would treat the cost of a cinema ticket or a meal out — money spent in exchange for entertainment value.
Chasing losses — continuing to play or increasing your stakes in an attempt to win back money you have already lost — is one of the most common and most harmful gambling behaviours. Losses are a normal part of gambling. If you reach your budget limit, stop. There will always be another opportunity to play when you are in a calmer, more rational state of mind.
Step away from the screen at regular intervals during any gaming session. Short breaks — even just five to ten minutes — reset your perspective, reduce the hypnotic effect of fast-paced gameplay, and give you an opportunity to assess your session objectively before deciding whether to continue. Never gamble when you are tired, stressed, or have consumed alcohol.
Review your account transaction history regularly to maintain an accurate picture of how much you are depositing, wagering, and winning or losing over time. Many players underestimate their actual spending. Honest record-keeping is one of the simplest and most effective tools for maintaining control — and 99bed's account history provides a complete, transparent record of all activity.
Play Safely with 99bed
Enjoy 99bed Responsibly
Now that you are familiar with our responsible gaming tools and policies, explore everything 99bed has to offer — always within the limits that are right for you. Our cricket betting markets, slot library, and live casino games are available whenever you are ready to play safely.
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